Returns & Exchanges

Ordered the wrong part, or changed your mind? We keep returns straightforward. Read the conditions below before you send anything back.

Return window

You may return most items within 30 days of delivery for a refund or exchange, as long as they meet the conditions below.

Items must be

  • Unused and uninstalled, in resalable condition
  • In the original manufacturer packaging, with all hardware, fasteners, and instructions
  • Free of grease, scratches, paint marks, or installation damage

Items we can't accept

  • Electrical parts (sensors, modules, switches, ignition components) once opened
  • Installed or attempted-to-install parts
  • Special-order or discontinued items
  • Opened fluids, chemicals, or consumables

Restocking & return shipping

We don't charge a restocking fee. For returns due to buyer's remorse or incorrect ordering, the return shipping cost is the buyer's responsibility. If we shipped the wrong item, or the part arrived defective, we cover return shipping — no question.

How to start a return

  1. Email support@ia-euro.com with your order number and the item(s) you'd like to return.
  2. We'll reply with a return authorization (RMA) and the return address.
  3. Pack the item securely in its original packaging and ship it back with tracking.
  4. Once we receive and inspect the return, your refund is issued to the original payment method within 3–5 business days.
Damaged in transit? Keep all packaging and email us photos within 48 hours of delivery so we can file a carrier claim and get a replacement moving.