Refund policy
We have a 45-day return policy, which means you have 45 days after delivery to request a return.
To be eligible, an item must be unused, uninstalled, in the same condition in which it was received, and in its original manufacturer packaging with included hardware and instructions. Proof of purchase is required.
Starting a return
Contact support@ia-euro.com with your order number and the item you want to return. If the return is accepted, we'll provide authorization and return instructions. Items sent back without prior authorization will not be accepted.
Exceptions and non-returnable items
- Electrical components once opened
- Installed or attempted-to-install parts
- Opened fluids, chemicals, or consumables
- Special-order or discontinued items
- Gift cards
Contact Parts Support if you have a question about a specific item.
Return shipping and restocking
The customer is responsible for return shipping unless the item was incorrect or defective. A 15% restocking fee may apply to non-defective returns.
Damages and incorrect items
Inspect your order upon delivery and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exchanges
The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, applicable law may provide a 14-day cancellation or return right. Returned items must still be unused, uninstalled, and in their original packaging with proof of purchase.
Refunds
We'll notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@ia-euro.com.
Fitment
A VIN identifies the vehicle but does not independently prove that a product fits. Compare the product's fitment and reference information, or contact Parts Support with the VIN and product reference before ordering. Parts ordered for the wrong vehicle follow the standard return policy above.