Order Tracking
Following your order is easy. Here's where to find your tracking and what to do if something looks off.
Where to find your tracking number
- In your shipping confirmation email — sent the moment your order leaves our facility
- In your account under Order History, if you checked out with an account
Tap the tracking link to see live carrier updates. It can take up to 24 hours for the first scan to appear after you receive the email.
Haven't received tracking yet?
If it's been more than 2 business days since you ordered and you haven't seen a shipping confirmation, check your spam folder first, then email support@ia-euro.com with your order number and we'll send your tracking right over.
Tracking stuck or package missing?
If tracking hasn't updated in 5+ business days, or shows delivered but you don't have it, contact us and we'll open an investigation with the carrier on your behalf.